Knowledge base
With more than 55 years of combined experience, we’ve seen enough to know how to create the best user experience.
Below is your gateway to UX best practices and free resources to help you on your way.
Recent UX best practices articles

AI agent onboarding: How to design the digital workplace for autonomous co-workers
AI agent onboarding is now a critical part of product design. This article breaks down what SaaS teams need to know to successfully onboard autonomous AI agents—from defining their role and permissions to designing agent-friendly interfaces and training them to enhance usability, not break it. Thoughtful onboarding improves adoption, reduces churn, and turns AI into a strategic asset—not a UX liability.

The next 12 months of UX for autonomous AI systems: What happens when AI becomes your user
UX design is entering a new era: one where AI agents — not humans — are the users. This article explores what product teams need to know to design systems that support autonomous AI agents, from API clarity and structured data to explainability and agent-aware UX tooling. The next 12 months will define how well we adapt.

Mastering the hybrid customer experience: A breakthrough guide
Hybrid customer experiences — where digital tools meet real-world service — can either build trust or destroy it. This article breaks down a frustrating dealership experience to show how mismatched systems, poor communication, and broken workflows undermine trust. The takeaway? A great hybrid CX blends transparent digital tools with human support, working seamlessly across every touchpoint.
Most popular articles

5 ideal client traits for health tech projects
If you’re leading a project and you want to make the most of your agency partnership, here’s how you can stand out as a client and set the stage for a successful collaboration.

How to calculate the ROI of UX: A guide for SaaS product leaders
UX design has measurable business value — sometimes 5–10x ROI. In this article, we’ll walk you through exactly how to calculate the ROI of UX investments using real-world SaaS examples and formulas you can plug into your business case.

5 lessons ‘Ted Lasso’ can teach us about product leadership
When Apple TV released its award-winning show, Ted Lasso, I’m willing to bet they didn’t know how many people would cite it as an example of effective leadership, but here we are. When I first saw the show, I couldn’t help but see parallels with successful product leadership.
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Resources for UX best practices
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