SaaS user testing misconceptions: Setting the record straight for product leaders
Misunderstandings about SaaS user testing misconceptions often prevent product leaders from reaping the full benefits of this incredibly valuable process.
How to apply user feedback: A surefire 5-step method
Follow these five steps to apply user feedback Now that you have done your research, it’s time to apply user feedback. You’ll need to leverage user feedback to gain further understanding of your users. You’ll also gain insights that enable you to make meaningful improvements to the product experience. In part one of our article,…
Why you need both quantitative and qualitative data
Many people rely on only one type of data, usually the numbers. Numbers are helpful, but they don’t always tell you why something is happening. On the other hand, focusing only on user interviews or open-ended feedback might not show you how common an issue really is. By combining both types of data, you’ll see a full picture of how your product or website is performing.
6 methods to gather user feedback
This is Part 1 of a two-part series on gathering user feedback. Gather user feedback after initial launch to remain competitive There are many important moving parts when it comes to winning in B2B SaaS. And setting up a regular cycle to gather user feedback is a key component to success. Preliminary research on the…
The essential guide to comprehensive usability audits
Usability audits are key to long-term success In order to keep a product’s life cycle sustainable, regular usability audits are necessary to ensure longevity. Good usability means the product is easy for users to achieve their goals. Over time, user goals will change, or require upgrades to stay viable in the market. Regular audits can…
Competitive analysis importance for B2B products
A competitive analysis provides a direction for B2B products UX designers should conduct competitive analyses to ensure that B2B products remain relevant. Unless you’re operating in the blue ocean, it’s rare that products are alone in a market. To outrun competitors, industries often focus on producing new products, features, or exclusive solutions with latest technology…
Drive sales by understanding customers
Understanding customers through user research can increase business lead gen results When is the last time your company spent time learning about your customers? How deeply do you understand them? Research shows CX (customer experience) has increasing importance for companies of all sizes to remain competitive. Understanding users is a key function of setting a…
5 UX best practices for building a smart user research strategy
Not knowing your customer base can prevent you from reaching your goals How to collect the data necessary to create a strong understanding of your user Building a strong user research strategy is essential before launching any product. It’s tempting to assume that if you and your peers need a solution, others will too —…
The UX research career path
Many new UX designers want to learn more about the research career path That’s why the Austin-based meetup group, UX in ATX, hosted a paneled discussion in July 2020 with UX Research experts to talk about the research career path.
5 benefits of usability testing
There are multiple benefits of usability testing. Usability testing allows product teams to find problems before the end user. The earlier bugs are identified, the less expensive it is for the client to fix. Detecting issues early on encourages a smoother launch or feature release.
Product management personas and marketing personas: Why B2B SaaS success needs both
They may look similar, but these personas serve different purposes There’s a moment on almost every cross-functional product team when the wires get crossed. Marketing has “SaaS Sarah” and “Decision-Maker Dave” mapped out in vivid detail, right down to their favorite podcast. Meanwhile, the product team is trying to design features for “Power User Priya”…
Why is empathy so important in design?
User-centeredness relies on connecting to users via empathy Empathy is one of the most important soft skills you can have, especially as a UX designer. Connecting with humans by understanding their feelings and unique view of the world allows for better understanding. Once we have a deeper understanding of the people for whom we are…
The ultimate 7-step user testing guide for product leaders
User testing can be very beneficial to the design and development of a project. Whether the product is a digital experience or a physical object, getting feedback from users who have no experience with the project is crucial to get valuable unbiased opinions.
