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AI agent onboarding: How to design the digital workplace for autonomous co-workers

AI agent onboarding is now a critical part of product design. This article breaks down what SaaS teams need to know to successfully onboard autonomous AI agents—from defining their role and permissions to designing agent-friendly interfaces and training them to enhance usability, not break it. Thoughtful onboarding improves adoption, reduces churn, and turns AI into a strategic asset—not a UX liability.

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The next 12 months of UX for autonomous AI systems: What happens when AI becomes your user

UX design is entering a new era: one where AI agents — not humans — are the users. This article explores what product teams need to know to design systems that support autonomous AI agents, from API clarity and structured data to explainability and agent-aware UX tooling. The next 12 months will define how well we adapt.

Online purchase order and curbside pickup as an example of the hybrid customer experience

Mastering the hybrid customer experience: A breakthrough guide

Hybrid customer experiences — where digital tools meet real-world service — can either build trust or destroy it. This article breaks down a frustrating dealership experience to show how mismatched systems, poor communication, and broken workflows undermine trust. The takeaway? A great hybrid CX blends transparent digital tools with human support, working seamlessly across every touchpoint.

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Designing systems for AI agents: What makes a good AX?

Designing systems for AI agents—your new digital colleagues—requires more than APIs and data. It demands a new kind of user experience thinking: Agent-Based Experience (AX). In this article, we explore the pillars of AX, from structured data and explainability to agent onboarding and recovery loops, helping teams future-proof their products and create seamless human–agent collaboration.

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The SaaS reckoning: UX strategies for SaaS product leaders navigating a changing model

SaaS is evolving — from subscription-only to usage-based, modular, and AI-native models. Product leaders must rethink UX as a business strategy, not just an interface layer. This article offers key UX strategies to help SaaS companies reduce churn, build trust, and thrive in an era of rapid transformation.

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What is agentic AI? How to understand the rise of autonomous intelligence

Agentic AI refers to intelligent systems that operate independently, make decisions, and adapt in real time without constant human oversight. Unlike traditional AI that reacts to prompts, agentic AI sets its own goals and carries them out—making it a transformative force for industries like cybersecurity, software development, and operations.