Services

Usability

Find and fix issues before they become a problem

Make sure something works before you spend money on software engineers.

User testing can uncover friction in your product or service that you didn’t know was there. The insights from usability testing give our clients a roadmap for which issues are most important and what to tackle next.

illustration shows character holding test tube and beaker

How we help

Uncover issues

Poor performance, usability, and confusion can all overshadow a user’s experience. And in many cases, poor usability can make or break a product. (Sources)

100x

Cost of design flaws

It’s 100 times more expensive to fix a design flaw after it’s gone into development.

85%

Spotting errors

Studies have found just a handful of users (5 or 6) can uncover 85% of usability problems.

50%

Developer time

Studies also have shown that a developer spends about half of their time fixing issues and bugs instead of building new features.

Featured usability projects

We get results for our clients

Here are some of our favorite projects where we provided usability expertise.

illustration shows dog with curious body language for UX strategy page
screenshot of design showing search interface for music search portal UX

Music search portal UX: Enhancing music discovery for B2B editing

Expertise Our team provided UX strategy, user research, and product design expertise to the project. Client 5 Alarm is the largest independent production music library. Founded in 2002, it was later purchased by Anthem Entertainment. Timeline We worked intensely with 5 Alarm for six months on this project, collaborating closely with a 5 Alarm executive…
screenshot of BuildWitt screen

B2B learning platform UX: Actionable strategy for higher engagement

We partnered with Buildwitt to conduct a comprehensive UX research and design project focused on improving their learning platform UX. Our goal was to understand their users’ needs, streamline workflows, and develop new features that aligned with both business objectives and user expectations.

Skills and expertise

We may also conduct competitive usability testing to uncover issues in competitor products and give your team more insight into what’s working and what isn’t.

Recruitment

We’ll recommend the best method for recruiting users for testing based on your budget and timeline. This may include using platforms, social media, email outreach or even using a recruitment firm.

Remote or in-person

We’ll also recommend whether to test in-person or using remote tools based on the users themselves and the best way to reach them.

Reporting and prioritization

We provide our clients with a summary and detailed report of what we found and our recommendations for action steps.

Get results

See how you can get results, too. Contact us for a no-obligation consultation.

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